Common Design and Data Missteps Can Sink Mail ROI

Even if a direct mailer gets everything right when it comes to list selection, offer and copy, certain common design and data mistakes can boost postal costs, reduce deliverability and cut ROI. Our thanks to Printing Industries of America for a handy summary of avoidable mailing mistakes. The PIA list includes design and mail preparation faux pas, such as creating a flat mailer that could have mailed as a letter for reduced postage; creating an unusually shaped mail piece without calculating the higher postage ramifications; failing to check weight and final thickness and so incurring higher postage; and failing to meet USPS requirements for the address block, either as printed on the outer envelope or viewed via a window envelope. Another group of common errors involves data processing. Mailing list data problems that PIA notes--and that DBM Designs regularly addresses with CASS-certified software, NCOA database matching and merge-purge--include lack of standard USPS abbreviations, punctuation (except the hyphen in ZIP+4), no secondary addresses, no pre- or post-street directionals (N, S, etc.), duplicate names and addresses, and failure to meet USPS Move Update requirements. However, by the time a mail campaign goes to press, it's too late for most direct mailers to cost-effectively avoid mail missteps, even if working with the minority of printers offer mailing services.  Based on DBM Designs' successful direct-mail partnerships, early application of postal and data processing disciplines is the best cure for these common direct mail bugs. See details of all top-10 mailing mistakes: http://www.printing.org/page/9380

Why Digital Marketers Should Embrace 'Snail Mail'

As a champion of direct mail, it's great to find support from the digital marketing world where "snail mail" is sometimes dismissed as a "remnant of the past." So I'm happy to pass along this recent article from ClickZ arguing the core value of postal mail to digital marketing fans. In "Seven Reasons to Make Direct Mail Part of Your Digital Marketing Plan," Kevin Lee, a search engine marketing expert, highlights seven reasons to embrace physical mailings: Direct mail can garner true e-mail opt-ins via devices such as PURLs and QR codes; direct mail has a better chance to win notice and response as mail volume declines and digital inboxes crowd; direct mail has gained price advantages for digital marketers with U.S. Postal Service discount programs for use of mobile and emerging print-to-digital technologies; direct mail wins younger response, too, based on research showing millennials and younger age groups respond well to physical mailers; postal mail can be highly localized via the USPS "Every Door Direct Mail" local market saturation; unlike e-mail subject lines, a physical envelope has certain delivery of personalized creative; and, finally, postal mailing lists can be appended to digital contact points for an orchestrated multi-channel response strategy. And, of course, direct mail doesn't have to worry about viewability or bots. Read more at http://www.clickz.com/clickz/column/2409287/seven-reasons-to-make-direct-mail-part-of-your-digital-marketing-plan

Study Shows Bad Data Undermining Marketers

If you worry that customer data problems are hurting your marketing results, join the crowd. Poor data quality continues to drag down ROI for the majority of U.S. businesses. In fact, the average U.S. organization believes that one-third of its data is inaccurate, and a whopping 91% of companies believe revenue is being negatively affected by inaccurate data in terms of wasted resources, lost productivity, or wasted marketing and communications spending, according to the Experian Data Quality study released this year. One of the most common culprits cited was poor address data quality. The study definitely reflects the kind of data quality challenges that direct mailers (and their list brokers, printers and agencies) bring to DBM Designs' database marketing services. What are the tasks that usually need to be tackled? Data processing prior to mailing provides address format standardization for proper mail sorting, postal discounts, avoidance of invalid addresses, and removal of wasteful duplicate records from all sources. And with 17% of Americans moving each year, a mailing list check against the National Change of Address (NCOA) database is essential to avoid costly wrong addresses and duplicates. Thorough data processing also helps to detect other data problems, such as missing, incomplete or miscoded customer information, and to create a single-customer view across channels for better segmentation, targeting by channel, and response tracking. For more on the results of the Experian Data Quality study, go to http://www.experian.com/blogs/news/2015/01/29/data-quality-research-study/